# SOPs

- [Day in the Life](/internal-wiki/support/sops/day-in-the-life.md): This SOP outlines the daily tasks and responsibilities of a Sales/Support person at Soundspace, focusing on community building and member experience.
- [Daily SOP for Support](/internal-wiki/support/sops/daily-sop-for-support.md)
- [New Member Onboarding](/internal-wiki/support/sops/new-member-onboarding.md)
- [Handling Membership Pause Requests](/internal-wiki/support/sops/handling-membership-pause-requests.md): This SOP outlines the process for handling membership pause requests, ensuring efficient and consistent responses to member needs.
- [Master Success SOP](/internal-wiki/support/sops/master-success-sop.md): Master page for Customer Success
