📖
Soundspace Wiki
  • 👋Welcome!
  • Goals
    • 👁️‍🗨️Introduction
      • Vision Statement
      • Core Values
      • Core Focus
      • 10 Year Target
      • Marketing Stratey
    • 👣Traction
      • 3 Year Picture (2026)
      • 1 Year Plan (2024)
      • Quarterly Rocks
      • Quarterly Issues
      • OKR's and Accountability
  • Team
    • 👋Meet the Leadership Team!
    • 🌳Organization
    • 🤝How We Work Together
    • 📅Meetings
  • Docs For Sharing
    • 📚Full Executive Document Data Room
  • 💼Admin
    • Human Resources
      • Hiring
    • SOPs
      • Accounting
        • Master Accounting SOP
        • Spacemaker Payouts
    • Legal
    • Admin Tasks for Team Support
      • Marketing
  • 🌐Marketing
    • Collateral
    • Strategy Docs
    • SOPs
      • Go-to-Market Data Collection
        • Auditing Market-Specific Ideal Customer Personas
        • Collecting Market Data from Discord Server
        • Market Research
        • Market Development
        • Market Launch
      • Events
        • Events Manual
      • Inbound Public Relations Opportunity SOP
      • Outbound P.R.
  • ⚙️Ops
    • SOPs
      • Access
        • Drum Supply Rehearsal Access
      • Content
        • ChatGPT Prompting
        • Google Drive Organization
      • Documentation
        • Documentation Creation, Review, and Publication Process
        • Standard Operating Procedure (SOP) Creation Process
          • SOP Template
      • Facilities
        • Space Walkthroughs
      • Product
        • Product Change Communications
        • Delivery of Soundspace Products
      • IT Processes
        • Employee Termination Process
        • New Hire Onboarding Process
        • Setting Up a New Service
        • New Member
      • Feature Request Grooming
    • Reports
      • July 2023 Ops Report
      • August 2023 Ops Report
      • Q4 Betting Results
    • Data Collection & Management
      • Data Objectives & Stakeholders
      • Data Collection Responsibilities
      • Data Collection Process
      • Data Collection Methodology
      • New Data Collection Ideas
      • Data IT Ops Responsibilities
      • Data IT Ops Process
      • Data Storage and Classification
      • Data Utilization and Reporting
      • Data Communications
      • Data Reviews
  • 💰Sales
    • Collateral
      • Product Sales Sheets
        • Discord
        • Space Memberships
        • Exposure
        • Podcast + Editing Product
        • Journey Progression
        • SaaS
        • University Sales
    • SOPs
      • Day in the Life
      • Holiday Gift Card SOP
      • Hubspot
        • Basic Process Overviews
        • Customer Notes Management
        • Managing Contacts and Companies
        • Lists
        • Forms
        • Deals
        • Hubspot Video Training
      • Partners
        • Strategic Partnerships SOP
        • City Officials SOP
      • Product Sales
        • Bulk Space Subscription Sales
        • Discord Sales
        • Space Sales
        • Subscription Sales
      • Spacemaker Onboarding
  • ⛑️Support
    • Collateral
      • Support Signage
    • SOPs
      • Day in the Life
      • Daily SOP for Support
      • New Member Onboarding
      • Handling Membership Pause Requests
      • Master Success SOP
  • General Processes
    • Communications
      • Internal Communications Management
      • Internal Email Addresses
      • Phone Calls
    • Testing
      • Experimental Design for Testing at Soundspace
        • Active Experiment Template
    • Financial requests
Powered by GitBook
On this page

Was this helpful?

  1. Support
  2. SOPs

Daily SOP for Support

PreviousDay in the LifeNextNew Member Onboarding

Last updated 1 year ago

Was this helpful?

A “day in the life” of a Sales/Support person with Soundspace

The position referred to as Support & Member Services

All work done is aimed at building the community and creating the best experience possible for everyone involved.

Tasks are:

  • Hubspot

  • Service > Tickets

  • Sales >

  • Deals

  • Tasks

  • New Member

  • Process found

  • Each day, add any new signups from the day before

  • Will be seen in email or can be seen in

  • Follow tracker to fill in any blank spaces

  • Might include:

    • sending Welcome Emails,

    • new member “meet texts”

  • Personalized templates found in the Meet New Member SOP

  • calls

  • Space Walkthroughs

  • If you assigned to a walkthrough on a certain day, follow and complete the walkthrough

  • Admin

  • Any tasks/issues that are assigned in Linear

  • 2-3 hours per day minimum

  • Complete in order of Urgency

⛑️
Original Document
Tracker
here
Memberspace
here
Discovery
procedures
checklist