July 2023 Ops Report
Operations are generally healthy, while there is a focus on cost efficiency, reflected in a percentage of 38.12%. The utilization rate suggests a moderate level of engagement, with peaks during the evenings and Saturdays. Customer satisfaction is notably high, with a positive NPS and CSAT.
Overall, the data reflects a strong position for Soundspace, with a focus on continuous improvement and customer satisfaction.
Data
General
Soundspace MRR
$10,944.44
Total Ops Expenses
$4,172.31
Have accounted for everything in Brex
Cost efficiency
38.12%
This is on the high side, but still acceptable within norms. Aim to get this down to 20%
Product
Utilization rate
18.12%
This is a bit higher than average, with is usually around 16%
Peak hours
6-9pm
We now have accurate reporting on peak times/days - attached below
Peak day
Sunday
Peak Day-Time
Tuesday 8pm
Bookings
407
A somewhat light month, after some cancellations
Average Hour Cost
$7.11
MRR/30-day hours
Basic Extra Orientations
0
Much fewer extra orientations, despite advertising them
Intermediate Extra Orientations
0
Tech Cost
$387.35
Rent
$2,900.00
Feedback
Positive NPS
79%
Positive CSAT
100%
Average Sentiment (1-10)
7.9
Incorporated product sentiment for first time, includes staff and customers
Negative comments
0
Member walkthroughs
39
Streamlined walkthrough form process, got an increase in participation
Walkthroughs with issues
7
Walkthrough issue rate
17.95%
Will monitor to see what’s baseline
Data
Automations
30
Tech Cost
$234.00
Content
Document changes
40
Tech Cost
$8.00
Moved SOPs to GitBook
Team Tools
Tech Cost
$642.96
Test: Travel Pass
Engagements
2
Conversions
0
Price is detractor, reinvestigating with Product
Test: Space Listing
Engagements
2
Had a 2 submissions within days of adding button to homepage, led to 1 warm space lead
Conversions
0
Too early to determine success rates
Test: Engineer Booking
Engagements
0
No traction thus far, have Joel doing product analyst work on this product
Conversions
0
Booking Graphs
Time vs Hours Booked per Resource Type Distribution
Time vs Hours Booked per Resource Type Heatmap
Last updated
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