August 2023 Ops Report

In August, Soundspace demonstrated resilience and adaptability, maintaining a Monthly Recurring Revenue (MRR) of $10,153.00, a slight decrease from $10,944.44 in July. This marginal decline did not impact operational stability, with Total Operational Expenses sustained at $4,172.31, identical to July’s expenditure.

The utilization rate in August was recorded at 14%, a decrease from 18% in July, suggesting a moderate dip in service engagement levels. However, the services continued to witness peak utilization during the evening hours, specifically between 8:00 PM and 9:00 PM in August, compared to 6:00 PM to 9:00 PM in July.

In conclusion, despite the mild fluctuations in MRR and utilization rate, Soundspace maintained a robust operational posture in August, enhancing cost efficiency and aligning services with customer preferences.

Data

Will add growth/change measurements and averages as we record more month's data.

Category	Data Point	August 23	Notes
General	Soundspace MRR	$10,153.00	No change
	Total Ops Expenses	$4,172.31	No change
	Cost efficiency	41%	MRR trending down, but expenses are the same
Product	Utilization rate	14%	A bit lower than average, which ais usually around 16%
	Peak hours	8-9pm	Trending a little later in the evening opposed to last monday
	Peak day	Wednesday	Interesting that this is in the middle of the week, as Saturday was consistently our popular day previously
	Bookings	256	Quite a few less bookings than normal, perhaps some power users have left
	Basic Orientations	0	Orientations have almost totally dropped off after switching from me to Bradley at the basic level
	Intermediate Orientations	0	Haven't had any inquiries for my mid-level orientations
	Tests	2	Same number of tests happening
	Tech Cost	$387.35	No change
	Rent	$2,900.00	No change, but Ricky talking with Larry about rent agreements
Feedback	Positive NPS	82%	3% rise from last month
	Positive CSAT	96%	Had a single negative response, but was immediately after a minor technical issue in the studio, since resolved
	Average Sentiment	NA	No sentiment survey responses
	Negative comments	0	No change
	Member walkthroughs	65	65% increase in walkthroughs since simplifying the requirements
	Walkthroughs with issues	6	1 few issues reported
	Walkthrough issue rate	9.23%	51% improvement in submissions -> issues
Data	Automations	30	No change
	Tech Cost	$234.00	No change
Content	Document changes	10	Less documents changed this month
	Tech Cost	$8.00	No change
Team Tools	Tech Cost	$642.96	No change
Test: Travel Pass	Engagements	0	No test engagements
	Conversions	0	No test engagements
Test: Space Listing	Engagements	0	No test engagements
	Conversions	0	No test engagements
Test: Engineer Booking	Engagements	0	No test engagements
	Conversions	0	No test engagements

Booking Graphs

1=Monday, 7=Sunday

Time vs Hours Booked per Resource Type Distribution

You can see the studio utilization is particularly even across all days and times.

Rehearsal utilization is almost entirely skewed toward the eveneing.

Time vs Hours Booked per Resource Type Heatmap