August 2023 Ops Report
In August, Soundspace demonstrated resilience and adaptability, maintaining a Monthly Recurring Revenue (MRR) of $10,153.00, a slight decrease from $10,944.44 in July. This marginal decline did not impact operational stability, with Total Operational Expenses sustained at $4,172.31, identical to July’s expenditure.
The utilization rate in August was recorded at 14%, a decrease from 18% in July, suggesting a moderate dip in service engagement levels. However, the services continued to witness peak utilization during the evening hours, specifically between 8:00 PM and 9:00 PM in August, compared to 6:00 PM to 9:00 PM in July.
In conclusion, despite the mild fluctuations in MRR and utilization rate, Soundspace maintained a robust operational posture in August, enhancing cost efficiency and aligning services with customer preferences.
Data
General
Soundspace MRR
$10,153.00
No change
Total Ops Expenses
$4,172.31
No change
Cost efficiency
41%
MRR trending down, but expenses are the same
Product
Utilization rate
14%
A bit lower than average, which ais usually around 16%
Peak hours
8-9pm
Trending a little later in the evening opposed to last monday
Peak day
Wednesday
Interesting that this is in the middle of the week, as Saturday was consistently our popular day previously
Bookings
256
Quite a few less bookings than normal, perhaps some power users have left
Basic Orientations
0
Orientations have almost totally dropped off after switching from me to Bradley at the basic level
Intermediate Orientations
0
Haven't had any inquiries for my mid-level orientations
Tests
2
Same number of tests happening
Tech Cost
$387.35
No change
Rent
$2,900.00
No change, but Ricky talking with Larry about rent agreements
Feedback
Positive NPS
82%
3% rise from last month
Positive CSAT
96%
Had a single negative response, but was immediately after a minor technical issue in the studio, since resolved
Average Sentiment
NA
No sentiment survey responses
Negative comments
0
No change
Member walkthroughs
65
65% increase in walkthroughs since simplifying the requirements
Walkthroughs with issues
6
1 few issues reported
Walkthrough issue rate
9.23%
51% improvement in submissions -> issues
Data
Automations
30
No change
Tech Cost
$234.00
No change
Content
Document changes
10
Less documents changed this month
Tech Cost
$8.00
No change
Team Tools
Tech Cost
$642.96
No change
Test: Travel Pass
Engagements
0
No test engagements
Conversions
0
No test engagements
Test: Space Listing
Engagements
0
No test engagements
Conversions
0
No test engagements
Test: Engineer Booking
Engagements
0
No test engagements
Conversions
0
No test engagements
Booking Graphs
Time vs Hours Booked per Resource Type Distribution
Time vs Hours Booked per Resource Type Heatmap
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