Day in the Life

This SOP outlines the daily tasks and responsibilities of a Sales/Support person at Soundspace, focusing on community building and member experience.

Introduction

Purpose

To provide a clear understanding of the daily tasks and responsibilities of a Sales/Support person at Soundspace.

Scope

This SOP applies to all Sales/Support staff at Soundspace.

Responsibilities

• Sales/Support Staff: Complete daily tasks as outlined in this SOP, focusing on community building and member experience.

Procedure

Daily Tasks

1. Hubspot:

   • Service > Tickets: Review and address any outstanding tickets.

   • Sales > Deals: Review and update deal statuses as necessary.

   • Sales > Tasks: Review and complete assigned tasks.

2. New Member Tracker:

   • Each day, add any new signups from the previous day. These can be found in the email or in Memberspace.

   • Follow the tracker to fill in any blank spaces. This might include sending Welcome Emails or new member "meet texts". Personalized templates can be found in the Meet New Member SOP.

3. Discovery Calls: Schedule and conduct discovery calls with potential or new members.

4. Space Walkthroughs: If assigned to a walkthrough on a certain day, follow the procedures and complete the walkthrough checklist.

5. Admin Tasks:

   • Complete any tasks or address any issues that are assigned in Linear.

   • Spend a minimum of 2-3 hours per day on admin tasks.

   • Complete tasks in order of urgency.

Notes/Precautions

• Always prioritize tasks based on their urgency.

• Ensure all member interactions are positive and aimed at building the community.

References

• Company's internal sales and support policies and procedures.

• Meet New Member SOP.

• Space Walkthrough procedures and checklist.